At Needsy, your satisfaction is our priority. We partner with trusted global suppliers to bring you quality products delivered to your doorstep.
✅ Return Eligibility
- You may request a return within 14 days of receiving your order.
- Items must be unused, in original packaging, and in the same condition as delivered.
- Return requests for hygiene-related or intimate items (like grooming kits) are not accepted unless the item is defective.
🔄 Exchanges
- We only replace items if they are defective, damaged, or significantly different from the description.
❌ Non-Returnable Items
- Customized or perishable items
- Items on clearance or marked “Final Sale”
- Personal care or grooming items once used
🚚 Return Process
- Contact us at shop@needsy.co.uk with your order number and reason for return.
- Our team will review and provide a return authorization with the supplier’s return address.
- You are responsible for the return shipping cost unless the item is defective or incorrect.
💰 Refunds
- Once your return is received and inspected, we’ll notify you via email.
- If approved, your refund will be processed within 7–10 business days to the original payment method.
- Refunds are only issued after supplier verification and product return (where applicable).
📦 Damaged/Wrong Items
- Please report damaged, defective, or incorrect items within 48 hours of delivery.
- Include images/videos with your report to speed up resolution.